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Customer Service Frequently Asked Questions 

Below you will find answers to the most frequently asked questions about FAITH Catholic products.  Please let us know if we can help you further by sending an email to customerservice@faithcatholic.com.

Login

Q: How do I log in and download my electronic Universal Prayers and Commentaries or electronic Daily Homilies?

A: Our subscription service allows you to access your quarterly installment of Daily Universal Prayer and Commentary online, anytime, whenever you need it, from any device.

To access your subscription, follow these six easy steps:

1. Click this link:  https://faithcontent.net

2. Select: Login- English under Universal Prayer and Commentary

3. Select: Login Here

4. Under Print Subscription Login, key in your Renewal Code and Postal Code (first five digits only, Canadian Customers include the whole postal code including the space) 

5. Then select: Login

6. Find your new documents in 2022 on our newly redesigned content page. Access any document either in Word or as a PDF. Remember, your subscription allows you to download, save, edit and print as you choose. We hope you enjoy the flexibility and convenience of our content site.

Q: I did the login steps and I still cannot find the documents, or get logged in. 

A: There might be cookies and cache build-up on your browser. Please try any of these work-a-rounds then go through the login steps again. 

  • Clear your browser cookies and cache 

  • Using a different browser than your default, type in the web address faithcontent.net then continue the login steps as normal. 

  • Open an Incognito window (Chrome) or a New Private Window (Safari, Edge, Firefox), then type in the web address faithcontent.net. Don’t click a link. Proceed with the login steps as usual. 

Q: I entered my email and password but cannot log in. 

A: We don’t require an email or password, but rather your renewal code and zip code to log in for all digital subscriptions. 

 

Subscriptions

Q: How do I change the address on my account?

A: Go to  https://faithcontent.net and at the bottom of the screen click on “Renew Subscription/Change Address” use your renewal code and zip code to log in. No email and password needed. 

Q: I want to change the email address for my account. How can I do this? 

A: Please email customerservice@faithcatholic.com and provide us with the old email address and the new email address and we will respond once we’ve made the change. 

Q: Where can I find my renewal code? 

A: It is a 5 letter/digit combination found at the top right of your Invoice/statement, or on a subscription mailing label. 

Q: How can I renew my subscription? 

A: Please click on the ‘Renew Subscription/Change address” link at the bottom of the https://faithcontent.net  Home page. You will need your renewal code and zip code only to log in to make the renewals. 

Q: I would like to cancel my subscription.  How can I do that? 

A: Please email us at customerservice@faithcatholic.com and include your renewal code and zip code along with what subscription you’d like to cancel. We will respond once we’ve made the cancellation. 

Q: I would like to add to my subscription. 

A: Please email us with your additions and we will be in contact with you if we have any questions. Please provide a mailing address and renewal code in your email to customerservice@faithcatholic.com

Q: Is there a free sample available of your subscriptions? 

A: Yes. We offer the first month of each new quarter as a sample. They can be located on our Store website on both the Universal Prayers and Commentaries page and on the Daily Homilies page.

Q: I just ordered a subscription.  When can I expect it to arrive? 

A: Mailing times can vary, and are largely dependent upon the USPS. During non-holiday/normal business hours you can expect that we will receive your order within 24 to 48 hours, post mark it and get it into the mail stream. Please allow extra time for orders placed on weekends.  These will be shipped to the best of our ability on Mondays. 

 

Contact Us

Q: I would like to call and talk with someone, but I don’t see a phone number on the website. 

A: We would be happy to talk with you and answer your questions.  Please send an email to customerservice@faithcatholic.com and include your phone number along with any other relevant information (mailing address, renewal code), that will help us serve you best.  A product and services member will call you back as soon as possible.