Customer Service Frequently Asked Questions
Below you will find answers to the most frequently asked questions about FAITH Catholic products. Please let us know if we can help you further by sending an email to customerservice@faithcatholic.com.
April Universal Prayers and Commentary Sample
April Daily Homilies Sample
Upcoming Holiday Closures- Hours of Operation
Login
Q: How do I log in and download my electronic Universal Prayers and Commentaries or electronic Daily Homilies?
A: Our subscription service allows you to access your quarterly installment of Daily Universal Prayer and Commentary and/or Daily Homilies online.
1) To access your subscription, please open your newest "Your content is ready to download" quarterly email follow the directions given.
2) Find your new documents in 2024 enclosed in the latest quarterly email and access any document either in Word or as a PDF. Remember, your subscription allows you to download, save, edit and print as you choose. We hope you enjoy the flexibility and convenience of our content site.
Subscriptions
Q: My new quarterly print issue hasn't arrived yet. When can I expect it?
A: Thank you for your patience. We begin mailing the new quarter roughly six weeks before that quarter begins. You can expect your issue to arrive by the 15th day of the month prior to the beginning of the new quarter. For example, the April- June quarter should arrive by March 15th. After the 16th, please contact customerservice@faithcatholic.com if your issue hasn't arrive and we will be able to send a duplicate to you.
Q: I received an email with digital content for the Subscription. I only use the printed version. Will I still receive that in the mail?
A: Yes, we will continue to mail the quarterly printed copies of your subscription. Every print subscription comes with digital acces, that does not effect the mailed copy.
Q: How do I change the address on my account?
A: Please email customerservice@faithcatholic.com and provide us with the old mailing address and the new mailing address and we will respond once we’ve made the change.
Q: I want to change my email address. How do I do that?
A: Please email customerservice@faithcatholic.com and provide us with the old email address and the new email address and we will respond once we’ve made the change.
Q: How do I renew my subscription?
A: Please email us at customerservice@faithcatholic.com and include your renewal code and zip code along with what subscription you’d like to renew.
Q: I would like to cancel my subscription. How can I do that?
A: Please email us at customerservice@faithcatholic.com and include your renewal code and zip code along with what subscription you’d like to cancel. We will respond once we’ve made the cancellation.
Q: I would like to add to my subscription.
A: Please email us with your additions and we will be in contact with you if we have any questions. Please provide a mailing address and renewal code in your email to customerservice@faithcatholic.com
Parish Product Orders
Q: I just ordered a parish product online. When can I expect it to arrive?
A: Shipping times may vary depending on location. Our shipping office typically receives the order request within 24-72 hours, before processing and shipping your package via UPS Ground. Please see our Shipping and Handling page for more information. Please note any holiday hours- as your order will ship after our return.
Q: I submitted a tax form through the website, but my order still shows the tax. How can I expect removal of tax for billing purposes?
A: Please contact Customer Service by email at customerservice@faithcatholic.com, supply your name, parish name, full mailing and billing address and an attached Tax exempt form. Then proceed with the order choose the "Bill me" option during checkout. Customer Service will be able to attach your tax form to the order and correct the billing amount before sending you an invoice in your package.
Q: I live outside the United States, why can I not order online through your store?
A: We ask that all foreign customers order directly through our Customer Service office to insure accurate international shipping rates are applied to each order.
Contact Us
Q: I would like to call and talk with someone, but I don’t see a phone number on the website.
A: We would be happy to talk with you and answer your questions. Please send an email to customerservice@faithcatholic.com and include your phone number along with any other relevant information (mailing address, renewal code), that will help us serve you best. A product and services member will call you back as soon as possible.